keyboard_tab Contratti digitali 2019/0770 EN
BG CS DA DE EL EN ES ET FI FR GA HR HU IT LV LT MT NL PL PT RO SK SL SV print pdf
- Article 1 Subject matter and purpose
- Article 2 Definitions
- Article 3 Scope
- Article 4 Level of harmonisation
- Article 5 Supply of the digital content or digital service
- Article 6 Conformity of the digital content or digital service
- Article 7 Subjective requirements for conformity
- Article 8 Objective requirements for conformity
- Article 9 Incorrect integration of the digital content or digital service
- Article 10 Third-party rights
- Article 11 Liability of the trader
- Article 12 Burden of proof
- Article 13 Remedy for the failure to supply
- Article 14 Remedies for lack of conformity
- Article 15 Exercise of the right of termination
- Article 16 Obligations of the trader in the event of termination
- Article 17 Obligations of the consumer in the event of termination
- Article 18 Time limits and means of reimbursement by the trader
- Article 19 Modification of the digital content or digital service
- Article 20 Right of redress
- Article 21 Enforcement
- Article 22 Mandatory nature
- Article 23 Amendments to Regulation (EU) 2017/2394 and Directive 2009/22/EC
- Article 24 Transposition
- Article 25 Review
- Article 26 Entry into force
- Article 27 Addressees
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- consumer 7
- reimbursement 5
- trader 5
- shall 3
- the 2
- contract 2
- reduction 2
- price 2
- article 2
- means 2
- fees 1
- unless 1
- using 1
- same 1
- payment 1
- used 1
- digital_content 1
- digital_service 1
- agrees 1
- expressly 1
- result 1
- otherwise 1
- provided 1
- does 1
- impose 1
- incur 1
- such 1
- carry 1
- informed 1
- terminate 1
- undue 1
- limits 1
- any 1
- owed 1
- pursuant 1
- termination 1
- carried 1
- without 1
- delay 1
- right 1
- event 1
- within 1
- days 1
- date 1
- which 1
- time 1
- decision 1
- invoke 1
- respect 1
Article 18
Time limits and means of reimbursement by the trader
1. Any reimbursement that is owed to the consumer by the trader, pursuant to Article 14(4) and (5) or 16(1), due to a price reduction or termination of the contract shall be carried out without undue delay and, in any event, within 14 days of the date on which the trader is informed of the consumer's decision to invoke the consumer's right for a price reduction or to terminate the contract.
2. The trader shall carry out the reimbursement using the same means of payment as the consumer used to pay for the digital_content or digital_service, unless the consumer expressly agrees otherwise, and provided that the consumer does not incur any fees as a result of such reimbursement.
3. The trader shall not impose any fee on the consumer in respect of the reimbursement.
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