keyboard_tab Contratti digitali 2019/0770 EN
BG CS DA DE EL EN ES ET FI FR GA HR HU IT LV LT MT NL PL PT RO SK SL SV print pdf
- Article 1 Subject matter and purpose
- Article 2 Definitions
- Article 3 Scope
- Article 4 Level of harmonisation
- Article 5 Supply of the digital content or digital service
- Article 6 Conformity of the digital content or digital service
- Article 7 Subjective requirements for conformity
- Article 8 Objective requirements for conformity
- Article 9 Incorrect integration of the digital content or digital service
- Article 10 Third-party rights
- Article 11 Liability of the trader
- Article 12 Burden of proof
- Article 13 Remedy for the failure to supply
- Article 14 Remedies for lack of conformity
- Article 15 Exercise of the right of termination
- Article 16 Obligations of the trader in the event of termination
- Article 17 Obligations of the consumer in the event of termination
- Article 18 Time limits and means of reimbursement by the trader
- Article 19 Modification of the digital content or digital service
- Article 20 Right of redress
- Article 21 Enforcement
- Article 22 Mandatory nature
- Article 23 Amendments to Regulation (EU) 2017/2394 and Directive 2009/22/EC
- Article 24 Transposition
- Article 25 Review
- Article 26 Entry into force
- Article 27 Addressees
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- digital_content 13
- consumer 11
- digital_service 11
- contract 10
- trader 9
- conformity 7
- time 6
- shall 5
- supplied 5
- public 4
- statement 4
- been 4
- reasonably 4
- conclusion 4
- supply 4
- period 4
- which 4
- update 3
- have 3
- install 3
- paragraph 3
- lack 3
- provides 3
- made 3
- informed 3
- expect 3
- updates 3
- type 3
- taking 3
- applicable 3
- account 3
- into 3
- same 3
- digital_services 2
- standards 2
- security 2
- within 2
- from 2
- where 2
- that: 2
- could 2
- nature 2
- given 2
- objective 2
- technical 2
- over 2
- available 2
- requirements 2
- instructions 2
- continuous 2
Article 8
Objective requirements for conformity
1. In addition to complying with any subjective requirement for conformity, the digital_content or digital_service shall:
(a) | be fit for the purposes for which digital_content or digital_services of the same type would normally be used, taking into account, where applicable, any existing Union and national law, technical standards or, in the absence of such technical standards, applicable sector-specific industry codes of conduct; |
(b) | be of the quantity and possess the qualities and performance features, including in relation to functionality, compatibility, accessibility, continuity and security, normal for digital_content or digital_services of the same type and which the consumer may reasonably expect, given the nature of the digital_content or digital_service and taking into account any public statement made by or on behalf of the trader, or other persons in previous links of the chain of transactions, particularly in advertising or on labelling unless the trader shows that:
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(c) | where applicable, be supplied along with any accessories and instructions which the consumer may reasonably expect to receive; and |
(d) | comply with any trial version or preview of the digital_content or digital_service, made available by the trader before the conclusion of the contract. |
2. The trader shall ensure that the consumer is informed of and supplied with updates, including security updates, that are necessary to keep the digital_content or digital_service in conformity, for the period of time:
(a) | during which the digital_content or digital_service is to be supplied under the contract, where the contract provides for a continuous supply over a period of time; or |
(b) | that the consumer may reasonably expect, given the type and purpose of the digital_content or digital_service and taking into account the circumstances and nature of the contract, where the contract provides for a single act of supply or a series of individual acts of supply. |
3. Where the consumer fails to install, within a reasonable time, updates supplied by the trader in accordance with paragraph 2, the trader shall not be liable for any lack of conformity resulting solely from the lack of the relevant update, provided that:
(a) | the trader informed the consumer about the availability of the update and the consequences of the failure of the consumer to install it; and |
(b) | the failure of the consumer to install or the incorrect installation by the consumer of the update was not due to shortcomings in the installation instructions provided by the trader. |
4. Where the contract provides for a continuous supply of digital_content or digital_service over a period of time, the digital_content or digital_service shall be in conformity throughout the duration of that period.
5. There shall be no lack of conformity within the meaning of paragraph 1 or 2 if, at the time of the conclusion of the contract, the consumer was specifically informed that a particular characteristic of the digital_content or digital_service was deviating from the objective requirements for conformity laid down in paragraph 1 or 2 and the consumer expressly and separately accepted that deviation when concluding the contract.
6. Unless the parties have agreed otherwise, digital_content or a digital_service shall be supplied in the most recent version available at the time of the conclusion of the contract.
whereas