keyboard_tab Contratti digitali 2019/0770 EN
BG CS DA DE EL EN ES ET FI FR GA HR HU IT LV LT MT NL PL PT RO SK SL SV print pdf
- consumer 21
- digital_content 14
- digital_service 13
- trader 12
- shall 11
- contract 11
- modification 8
- article 6
- without 6
- such 5
- reimbursement 5
- terminate 5
- paragraph 4
- termination 4
- accordance 4
- time 4
- the 4
- informed 4
- made 4
- maintain 3
- which 3
- days 3
- within 3
- conformity 3
- medium 3
- request 3
- tangible 3
- where 3
- return 2
- using 2
- reduction 2
- right 2
- entitled 2
- unless 2
- provides 2
- from 2
- means 2
- cost 2
- additional 2
- event 2
- price 2
- articles 2
- apply 2
- delay 2
- decision 2
- period 2
- supplied 2
- undue 2
- valid 1
- reason 1
Article 17
Obligations of the consumer in the event of termination
1. After the termination of the contract, the consumer shall refrain from using the digital_content or digital_service and from making it available to third parties.
2. Where the digital_content was supplied on a tangible medium, the consumer shall, at the request and at the expense of the trader, return the tangible medium to the trader without undue delay. If the trader decides to request the return of the tangible medium, that request shall be made within 14 days of the day on which the trader is informed of the consumer's decision to terminate the contract.
3. The consumer shall not be liable to pay for any use made of the digital_content or digital_service in the period, prior to the termination of the contract, during which the digital_content or the digital_service was not in conformity.
Article 18
Time limits and means of reimbursement by the trader
1. Any reimbursement that is owed to the consumer by the trader, pursuant to Article 14(4) and (5) or 16(1), due to a price reduction or termination of the contract shall be carried out without undue delay and, in any event, within 14 days of the date on which the trader is informed of the consumer's decision to invoke the consumer's right for a price reduction or to terminate the contract.
2. The trader shall carry out the reimbursement using the same means of payment as the consumer used to pay for the digital_content or digital_service, unless the consumer expressly agrees otherwise, and provided that the consumer does not incur any fees as a result of such reimbursement.
3. The trader shall not impose any fee on the consumer in respect of the reimbursement.
Article 19
Modification of the digital_content or digital_service
1. Where the contract provides that the digital_content or digital_service is to be supplied or made accessible to the consumer over a period of time, the trader may modify the digital_content or digital_service beyond what is necessary to maintain the digital_content or digital_service in conformity in accordance with Articles 7 and 8, if the following conditions are met:
| (a) | the contract allows, and provides a valid reason for, such a modification; |
| (b) | such a modification is made without additional cost to the consumer; |
| (c) | the consumer is informed in a clear and comprehensible manner of the modification; and |
| (d) | in the cases referred to in paragraph 2, the consumer is informed reasonably in advance on a durable_medium of the features and time of the modification and of the right to terminate the contract in accordance with paragraph 2, or of the possibility to maintain the digital_content or digital_service without such a modification in accordance with paragraph 4. |
2. The consumer shall be entitled to terminate the contract if the modification negatively impacts the consumer's access to or use of the digital_content or digital_service, unless such negative impact is only minor. In that case, the consumer shall be entitled to terminate the contract free of charge within 30 days of the receipt of the information or of the time when the digital_content or digital_service has been modified by the trader, whichever is later.
3. Where the consumer terminates the contract in accordance with paragraph 2 of this Article, Articles 15 to 18 shall apply accordingly.
4. Paragraphs 2 and 3 of this Article shall not apply if the trader has enabled the consumer to maintain without additional cost the digital_content or digital_service without the modification, and the digital_content or digital_service remains in conformity.
whereas