Clausole e vendite online Direttiva EU 2011/0083 EN

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2019/2161 2011/83 2005/29 1998/6 1993/13

2011/0083 EN Art. 21 . Output generated live by software developed by IusOnDemand srl

index :

Article 1 Subject matter

Article 2 Definitions

Article 3 Scope

Article 4 Level of harmonisation

Article 5 Information requirements for contracts other than distance or off-premises contracts

Article 6 Information requirements for distance and off-premises contracts

Article 7 Formal requirements for off-premises contracts

Article 8 Formal requirements for distance contracts

Article 9 Right of withdrawal

Article 10 Omission of information on the right of withdrawal

Article 11 Exercise of the right of withdrawal

Article 12 Effects of withdrawal

Article 13 Obligations of the trader in the event of withdrawal

Article 14 Obligations of the consumer in the event of withdrawal

Article 15 Effects of the exercise of the right of withdrawal on ancillary contracts

Article 16 Exceptions from the right of withdrawal

Article 17 Scope

Article 18 Delivery

Article 19 Fees for the use of means of payment

Article 20 Passing of risk

Article 21 Communication by telephone

Article 22 Additional payments

Article 23 Enforcement

Article 24 Penalties

Article 25 Imperative nature of the Directive

Article 26 Information

Article 27 Inertia selling

Article 28 Transposition

Article 29 Reporting requirements

Article 30 Reporting by the Commission and review

Article 31 Repeals

Article 32 Amendment to Directive 93/13/EEC

Article 33 Amendment to Directive 1999/44/EC

‘Article 8a Reporting requirements

Article 34 Entry into force

Article 35 Addressees

whereas :

definitions:

goods made to the consumer

service contract

distance contract

off-premises contract

business premises

digital content

financial service

commercial guarantee

ancillary contract

We will collect the goods.

You shall send back the goods or hand them over to us or … [insert the name and geographical address, where applicable, of the person authorised by you to receive the goods], without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the cost of returning the goods.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

cloud tag:

and the number of total unique words without stopwords is: 32

Article 21

Communication by telephone

Member States shall ensure that where the trader operates a telephone line for the purpose of contacting him by telephone in relation to the contract concluded, the consumer, when contacting the trader is not bound to pay more than the basic rate.

The first subparagraph shall be without prejudice to the right of telecommunication services providers to charge for such calls.

whereas

(1) Council Directive 85/577/EEC of 20 December 1985 to protect the consum...

(2) Those Directives have been reviewed in the light of experience with a ...

(3) Article 169(1) and point (a) of Article 169(2) of the Treaty on the Fu...

(4) In accordance with Article 26(2) TFEU, the internal market is to compr...

(5) The cross-border potential of distance selling, which should be one of...

(6) Certain disparities create significant internal market barriers affect...

(7) Full harmonisation of some key regulatory aspects should considerably ...

(8) The regulatory aspects to be harmonised should only concern contracts ...

(9) This Directive establishes rules on information to be provided for dis...

(10) This Directive should be without prejudice to Regulation (EC) No 593/...

(11) This Directive should be without prejudice to Union provisions relatin...

(12) The information requirements provided for in this Directive should com...

(13) Member States should remain competent, in accordance with Union law, t...

(14) This Directive should not affect national law in the area of contract ...

(15) This Directive should not harmonise language requirements applicable t...

(16) This Directive should not affect national laws on legal representation...

(17) The definition of consumer should cover natural persons who are acting...

(18) This Directive does not affect the freedom of Member States to define,...

(19) Digital content means data which are produced and supplied in digital ...

(20) The definition of distance_contract should cover all cases where a con...

(21) An off-premises_contract should be defined as a contract concluded wit...

(22) Business premises should include premises in whatever form (such as sh...

(23) Durable media should enable the consumer to store the information for ...

(24) A public_auction implies that traders and consumers attend or are give...

(25) Contracts related to district heating should be covered by this Direct...

(26) Contracts related to the transfer of immovable property or of rights i...

(27) Transport services cover passenger transport and transport of goods. P...

(28) In order to avoid administrative burden being placed on traders, Membe...

(29) Social services have fundamentally distinct features that are reflecte...

(30) Healthcare requires special regulations because of its technical compl...

(31) Gambling should be excluded from the scope of this Directive. Gambling...

(32) The existing Union legislation, inter alia, relating to consumer finan...

(33) The trader should be obliged to inform the consumer in advance of any ...

(34) The trader should give the consumer clear and comprehensible informati...

(35) The information to be provided by the trader to the consumer should be...

(36) In the case of distance_contracts, the information requirements should...

(37) Since in the case of distance sales, the consumer is not able to see t...

(38) Trading websites should indicate clearly and legibly at the latest at ...

(39) It is important to ensure for distance_contracts concluded through web...

(40) The current varying lengths of the withdrawal periods both between the...

(41) In order to ensure legal certainty, it is appropriate that Council Reg...

(42) The provisions relating to the right of withdrawal should be without p...

(43) If the trader has not adequately informed the consumer prior to the co...

(44) Differences in the ways in which the right of withdrawal is exercised ...

(45) As experience shows that many consumers and traders prefer to communic...

(46) In the event that the consumer withdraws from the contract, the trader...

(47) Some consumers exercise their right of withdrawal after having used th...

(48) The consumer should be required to send back the goods not later than ...

(49) Certain exceptions from the right of withdrawal should exist, both for...

(50) On the one hand, the consumer should benefit from his right of withdra...

(51) The main difficulties encountered by consumers and one of the main sou...

(52) In the context of sales_contracts, the delivery of goods can take plac...

(53) In addition to the consumer’s right to terminate the contract where ...

(54) In accordance with Article 52(3) of Directive 2007/64/EC of the Europe...

(55) Where the goods are dispatched by the trader to the consumer, disputes...

(56) Persons or organisations regarded under national law as having a legit...

(57) It is necessary that Member States lay down penalties for infringement...

(58) The consumer should not be deprived of the protection granted by this ...

(59) The Commission, following consultation with the Member States and stak...

(60) Since inertia selling, which consists of unsolicited supply of goods o...

(61) Directive 2002/58/EC of the European Parliament and of the Council of ...

(62) It is appropriate for the Commission to review this Directive if some ...

(63) Directives 93/13/EEC and 1999/44/EC should be amended to require Membe...

(64) Directives 85/577/EEC and 97/7/EC should be repealed....

(65) Since the objective of this Directive, namely, through the achievement...

(66) This Directive respects the fundamental rights and observes the princi...

(67) In accordance with point 34 of the Interinstitutional agreement on bet...