keyboard_tab Clausole e vendite online Direttiva EU 2011/0083 EN
BG CS DA DE EL EN ES ET FI FR GA HR HU IT LV LT MT NL PL PT RO SK SL SV print pdf
2019/2161 2011/83 2005/29 1998/6 1993/13
2011/0083 EN Art. 13 . Output generated live by software developed by IusOnDemand srl- Article 1 Subject matter
- Article 2 Definitions
- Article 3 Scope
- Article 4 Level of harmonisation
- Article 5 Information requirements for contracts other than distance or off-premises contracts
- Article 6 Information requirements for distance and off-premises contracts
- Article 7 Formal requirements for off-premises contracts
- Article 8 Formal requirements for distance contracts
- Article 9 Right of withdrawal
- Article 10 Omission of information on the right of withdrawal
- Article 11 Exercise of the right of withdrawal
- Article 12 Effects of withdrawal
- Article 13 Obligations of the trader in the event of withdrawal
- Article 14 Obligations of the consumer in the event of withdrawal
- Article 15 Effects of the exercise of the right of withdrawal on ancillary contracts
- Article 16 Exceptions from the right of withdrawal
- Article 17 Scope
- Article 18 Delivery
- Article 19 Fees for the use of means of payment
- Article 20 Passing of risk
- Article 21 Communication by telephone
- Article 22 Additional payments
- Article 23 Enforcement
- Article 24 Penalties
- Article 25 Imperative nature of the Directive
- Article 26 Information
- Article 27 Inertia selling
- Article 28 Transposition
- Article 29 Reporting requirements
- Article 30 Reporting by the Commission and review
- Article 31 Repeals
- Article 32 Amendment to Directive 93/13/EEC
- ‘Article 8a
- Article 33 Amendment to Directive 1999/44/EC
- ‘Article 8a Reporting requirements
- Article 34 Entry into force
- Article 35 Addressees
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- consumer
- trader
- goods
- goods made to the consumer
- sales contract
- service contract
- distance contract
- off-premises contract
- business premises
- durable medium
- digital content
- financial service
- public auction
- commercial guarantee
- ancillary contract
- We will collect the goods.
- You shall send back the goods or hand them over to us or … [insert the name and geographical address, where applicable, of the person authorised by you to receive the goods], without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
- We will bear the cost of returning the goods.
- You will have to bear the direct cost of returning the goods.
- You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
- trader 7
- consumer 6
- delivery 3
- reimbursement 3
- shall 3
- goods 3
- from 3
- article 2
- type 2
- offered 2
- than 2
- until 2
- back 2
- expressly 2
- costs 2
- received 2
- reimburse 2
- event 2
- whichever 1
- does 1
- incur 1
- fees 1
- result 1
- such 1
- notwithstanding 1
- paragraph 1
- required 1
- supplementary 1
- opted 1
- expensive 1
- least 1
- supplied 1
- standard 1
- sent 1
- unless 1
- collect 1
- himself 1
- provided 1
- having 1
- sales_contracts 1
- withhold 1
- evidence 1
- regard 1
- used 1
- otherwise 1
- decision 1
- withdrawal 1
- the 1
- payments 1
- including 1
Article 13
Obligations of the trader in the event of withdrawal
1. The trader shall reimburse all payments received from the consumer, including, if applicable, the costs of delivery without undue delay and in any event not later than 14 days from the day on which he is informed of the consumer’s decision to withdraw from the contract in accordance with Article 11.
The trader shall carry out the reimbursement referred to in the first subparagraph using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur any fees as a result of such reimbursement.
2. Notwithstanding paragraph 1, the trader shall not be required to reimburse the supplementary costs, if the consumer has expressly opted for a type of delivery other than the least expensive type of standard delivery offered by the trader.
3. Unless the trader has offered to collect the goods himself, with regard to sales_contracts, the trader may withhold the reimbursement until he has received the goods back, or until the consumer has supplied evidence of having sent back the goods, whichever is the earliest.
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