Pratiche sleali 2005/0029 EN
BG CS DA DE EL EN ES ET FI FR GA HR HU IT LV LT MT NL PL PT RO SK SL SV print pdf
- trader 4
- consumer 4
- undue_influence 3
- including 3
- coercion 3
- harassment 3
- taken 3
- commercial 3
- product 3
- conduct 2
- rights 2
- regard 2
- contract 2
- impair 2
- aggressive 2
- take 2
- likely 2
- article 2
- force 2
- significantly 2
- physical 2
- another 2
- account 2
- shall 2
- practice 2
- aware 1
- which 1
- judgement 1
- gravity 1
- such 1
- circumstance 1
- influence 1
- decision 1
- misfortune 1
- onerous 1
- under 1
- disproportionate 1
- non-contractual 1
- barriers 1
- imposed 1
- wishes 1
- exercise 1
- terminate 1
- switch 1
- threat 1
- action 1
- cannot 1
- legally 1
- chapter 1
- specific 1
Article 8
Aggressive commercial practices
A commercial practice shall be regarded as aggressive if, in its factual context, taking account of all its features and circumstances, by harassment, coercion, including the use of physical force, or undue_influence, it significantly impairs or is likely to significantly impair the average consumer's freedom of choice or conduct with regard to the product and thereby causes him or is likely to cause him to take a transactional_decision that he would not have taken otherwise.
Article 9
Use of harassment, coercion and undue_influence
In determining whether a commercial practice uses harassment, coercion, including the use of physical force, or undue_influence, account shall be taken of:
| (a) | its timing, location, nature or persistence; |
| (b) | the use of threatening or abusive language or behaviour; |
| (c) | the exploitation by the trader of any specific misfortune or circumstance of such gravity as to impair the consumer's judgement, of which the trader is aware, to influence the consumer's decision with regard to the product; |
| (d) | any onerous or disproportionate non-contractual barriers imposed by the trader where a consumer wishes to exercise rights under the contract, including rights to terminate a contract or to switch to another product or another trader; |
| (e) | any threat to take any action that cannot legally be taken. |
CHAPTER 3
CODES OF CONDUCT
whereas