keyboard_tab Digital Service Act 2022/2065 EN
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- 2 Art. 23 Measures and protection against misuse
CHAPTER I
GENERAL PROVISIONS
CHAPTER II
LIABILITY OF PROVIDERS OF INTERMEDIARY SERVICES
CHAPTER III
DUE DILIGENCE OBLIGATIONS FOR A TRANSPARENT AND SAFE ONLINE ENVIRONMENT
SECTION 1
Provisions applicable to all providers of intermediary services
SECTION 2
Additional provisions applicable to providers of hosting services, including online platforms
SECTION 3
Additional provisions applicable to providers of online platforms
SECTION 4
Additional provisions applicable to providers of online platforms allowing consumers to conclude distance contracts with traders
SECTION 5
Additional obligations for providers of very large online platforms and of very large online search engines to manage systemic risks
SECTION 6
Other provisions concerning due diligence obligations
CHAPTER IV
IMPLEMENTATION, COOPERATION, PENALTIES AND ENFORCEMENT
SECTION 1
Competent authorities and national Digital Services Coordinators
SECTION 2
Competences, coordinated investigation and consistency mechanisms
SECTION 3
European Board for Digital Services
SECTION 4
Supervision, investigation, enforcement and monitoring in respect of providers of very large online platforms and of very large online search engines
SECTION 5
Common provisions on enforcement
SECTION 6
Delegated and implementing acts
CHAPTER V
FINAL PROVISIONS
- information society service
- recipient of the service
- consumer
- to offer services in the Union
- substantial connection to the Union
- trader
- intermediary service
- mere conduit
- caching
- hosting
- illegal content
- online platform
- online search engine
- dissemination to the public
- distance contract
- online interface
- Digital Services Coordinator of establishment
- Digital Services Coordinator of destination
- active recipient of an online platform
- active recipient of an online search engine
- advertisement
- recommender system
- content moderation
- terms and conditions
- persons with disabilities
- commercial communication
- turnover
- Mere conduit
- Caching
- shall 6
- online_platforms 5
- time 4
- notices 4
- misuse 4
- manifestly 4
- referred 3
- and 3
- illegal_content 3
- submitted 3
- complaints 3
- circumstances 3
- providers 3
- paragraphs 2
- frame 2
- facts 2
- account 2
- unfounded 2
- suspension 2
- given 2
- items 2
- manner 2
- within 2
- recipient_of_the_service 2
- individual 2
- into 2
- complainant 2
- entity 2
- whether 2
- information 2
- after 2
- frequently 2
- warning 2
- prior 2
- issued 2
- having 2
- period 2
- reasonable 2
- suspend 2
- numbers 1
- relative 1
- absolute 1
- behaviour 1
- constitutes 1
- following: 1
- certain 1
- assessing 1
- least 1
- take 1
- they 1
Article 23
Measures and protection against misuse
1. Providers of online_platforms shall suspend, for a reasonable period of time and after having issued a prior warning, the provision of their services to recipients of the service that frequently provide manifestly illegal_content.
2. Providers of online_platforms shall suspend, for a reasonable period of time and after having issued a prior warning, the processing of notices and complaints submitted through the notice and action mechanisms and internal complaints-handling systems referred to in Articles 16 and 20, respectively, by individuals or entities or by complainants that frequently submit notices or complaints that are manifestly unfounded.
3. When deciding on suspension, providers of online_platforms shall assess, on a case-by-case basis and in a timely, diligent and objective manner, whether the recipient_of_the_service, the individual, the entity or the complainant engages in the misuse referred to in paragraphs 1 and 2, taking into account all relevant facts and circumstances apparent from the information available to the provider of online_platforms. Those circumstances shall include at least the following:
| (a) | the absolute numbers of items of manifestly illegal_content or manifestly unfounded notices or complaints, submitted within a given time frame; |
| (b) | the relative proportion thereof in relation to the total number of items of information provided or notices submitted within a given time frame; |
| (c) | the gravity of the misuses, including the nature of illegal_content, and of its consequences; |
| (d) | where it is possible to identify it, the intention of the recipient_of_the_service, the individual, the entity or the complainant. |
4. Providers of online_platforms shall set out, in a clear and detailed manner, in their terms_and_conditions their policy in respect of the misuse referred to in paragraphs 1 and 2, and shall give examples of the facts and circumstances that they take into account when assessing whether certain behaviour constitutes misuse and the duration of the suspension.
whereas